Shipping Policy

Thank you for shopping with Swingmart. We aim to deliver your orders quickly and securely, whether you are purchasing within India or from overseas. This policy outlines how your order is processed, shipped, and tracked.

1. Order Handling & Processing

• Order Confirmation:
  You will receive a confirmation email immediately after placing your order.
  If not received within 24 hours, check your spam folder or contact our support team.
• Processing Time:
  All orders are prepared and dispatched within 1–2 business days.
  During festivals, sales, or peak seasons, processing may extend by 1–2 days.

2. Shipping Cost & Time

• Cost: Free across India
• Estimated Delivery: 5–7 business days (CODs takes longer than paid orders)

Delivery times are approximate and may vary due to courier delays, remote locations, or unforeseen factors.

3. Tracking Your Order

• Once shipped, you will receive a tracking number via email/WhatsApp.
• Tracking updates may take up to 24–48 hours to appear.
• If no updates reflect after 48 hours, contact our customer care team for assistance.

4. Lost/Undelivered Packages

If your order appears lost in transit:

• Contact us immediately.
• We will coordinate with the courier to locate your parcel.
• If the package cannot be recovered, we will arrange a replacement or appropriate resolution.

5. Changing or Canceling an Order

• Requests for address changes or cancellations should be made as early as possible.
• Once an order is shipped, modifications cannot be guaranteed.
• If cancellation occurs after order processing, a processing fee upto INR 500 may apply.

6. Customer Support

We’re here to help with any questions or concerns regarding your shipment.

Email: support@swingmart.in
Phone: +91 82001 82494